Cloden Consulting Support was established to compete directly with OEM’s by providing a more reliable, comprehensive and flexible independent multi-vendor hardware and software support service.
Multi Vendor Environments
Cloden Consulting Support has provided many years of world-wide support functions for multi vendor environments – for both hardware and software. We have been delivering reliable software support to Back end Services, Applications Server & Middleware, Database Applications and Operating Systems.
Unrivalled Support Ability
Cloden Consulting Support offers an unrivalled level of service and technical ability across all our support levels and applications. Backed by a call tracking system to monitor and report your calls, built in escalation procedures that guarantee resolution and also monitor any problem through each and every issue.
Business has a growing dependency on enterprise IT solutions
Companies face increasing demands in managing the availability of complex data centre environments. A difficult enough challenge, whilst striving to become more efficient and reduce operational expenditure, even without the added burden of multiple service providers, all with a variety of service levels, contracts and processes. It is often difficult to find the right balance.
Reducing Complexity
We are here to help you tackle the problem by offering a single source service so that you can reduce the overhead of managing multiple service contracts. We bring you the benefit of a single point of contact for incidents, service management, service delivery and contract management. Incidents will be managed by our call centre where a team of accredited experts will manage your incident through to completion.
Reducing Risk
Our team of multi-skilled engineers will aim to have your services up and running as soon as is possible, regardless of product type. We will only send skilled engineers with high levels of knowledge and experience and you can feel comforted by the fact that we are supporting them with some of the best specialists in the industry. Our Logistics team have been servicing our parts and transport requirements, along with those of many other computer maintenance companies, for over 5 years.
Reducing Costs
By reducing your overhead in managing multiple service suppliers, more time is available to be used on other more productive work streams. Our solution is a multi-vendor technical and logistics capability, which delivers a cost-effective solution, rather than having the expense of dedicated teams specific to each manufacturer’s equipment. Our knowledge and experience of part failure and usage rates helps us to control costs by ensuring that we keep the right part, in the right quantity, in the right location.
Cloden Consulting Support is structured to meet the individual and changing needs of any IT infrastructure.
We offer two fully configurable options for support; break/fix system support or a proactive maintenance service – giving our clients a choice rather than a ‘one size fits all’ solution.
Our knowledge and experience helps us to evaluate client needs and then to factor in product reliability and servicing costs when devising a realistic support plan. We can directly maintain and support hardware from every major vendor, at any age or level of obsolescence, which makes for a simple and cost effective solution.
Our System Inventory Management process is the key to ensuring appropriate levels of cover and thus reduces overall support costs. Why pay for a high level of service across your entire IT estate, when non-critical platforms could be serviced in other more inventive ways?
Highlights
· Single contract supporting all vendors’ equipment
· Single point of contact
· Configurable SLA’s
· Vendor Independent
· Service Support Centre
· Highly trained Multi-Vendor IT Technicians
· ITIL Service Management
Cloden Consulting Support understands that downtime has a critical effect on your business
This is why our infrastructure support services are geared to resolve hardware issues before they result in complete failure. We can’t see into the future just yet but our experience gives us an insight into what is likely to fail and the steps we need to take to prevent this happening or reduce the impact on your business if it does.
Cloden Consulting Support clients have a choice, our break/fix service or our pro-active service, which includes steps designed to minimise downtime and both services are delivered by the same high quality people. Whichever choice you make, you can rest assured that your IT environment will be looked after in the best possible way.
Pro-active support steps
- System Audit
- Analysis of system components and support requirements
- Analysis of business requirements
- Customised on-site parts inventory
- Remote Support Services
- Regular interface
Please contact us for full details